Who the rules apply to
The rules apply to SRA-regulated firms that carry out the specific categories of work named in the rules — for individuals and for businesses. Even if you don’t do that work, the rules around displaying the SRA digital badge and complaints information still apply broadly.
What you generally need to publish
- The price (or how you calculate it) for the relevant services, including VAT and likely disbursements
- A description of the service and what it includes
- Key stages and typical timescales
- The experience and qualifications of those carrying out the work
- Clear information about how to complain, to the firm and to the Legal Ombudsman
Where it should appear
Price and service information should be in a prominent place on your website and easy to find. The SRA also expects firms to display its digital badge, which links to verified regulatory information.
How Fitzentic helps
Fitzentic gives each firm a structured public transparency page for price and service information, kept alongside the matters it relates to — so the published figures reflect how you actually price work, and updates are simple.
This guide is general information for UK firms, not legal advice. Always check the current rules and guidance that apply to your firm.
See how Fitzentic helps
Run your whole firm — confidentially, with the records a well-run practice needs.