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Practice-area template
Consumer
Faulty goods, poor service and purchase disputes.
Typically starts with: A faulty goods, poor service or purchase dispute.
The matter, end to end
A workflow built for consumer.
01
Intake
02
Evidence review
03
Complaint / letter
04
Negotiation
05
Claim / settlement
06
Close
Information & documents
- •Receipt
- •Contract
- •Photos
- •Messages
- •Payment proof
How it ends
- ✓Refund
- ✓Repair
- ✓Compensation
- ✓Claim decision
What we watch for
- !No proof of purchase
- !Wrong seller
- !Limitation issue
This is a starting point, not a straitjacket.
The Consumer template gives your firm sensible defaults from day one — then you tailor the intake questions, checklist, tasks and statuses to match exactly how your team runs the work.
Related practice areas
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